Wholesale Orders

We currently supply our products to pet food stores worldwide, with a focus on Asia.

All our products are made in Japan and shipped directly from Japan.Wholesale pricing is available for all products.You are welcome to apply even if you do not have a physical or brick-and-mortar store.

For any inquiries regarding wholesale pricing or purchasing sample products, please contact us via email or through our enquiry form.

Terms of Sale

  • Minimum Order Amount: ¥100,000 per order.
  • Shipping Fees: Wholesale prices include shipping costs.
  • Customs Duties: Wholesale prices do not include customs duties or clearance fees.
  • Domestic Orders: For domestic orders shipped to a Japanese address, a 10% Japanese consumption tax will be applied.
  • Payment Method: Bank transfer.
  • Courier Service: For international shipments, we use Japan Post's EMS service.
  • Processing Time: Production begins after payment confirmation. Depending on the order content and quantity, we aim to dispatch orders within 4 to 5 weeks.

Return and exchange policy

[For Customer Convenience]
Due to the nature of the products and hygiene considerations, we regret to inform you that returns or exchanges due to customer convenience are not acceptable.

[In cases a different item than ordered is delivered, or if the item is defective, damaged, or soiled upon delivery]
While we strive for excellence in product quality and manufacturing process management, in case the delivered item differs from your order, or if it is defective, damaged, or soiled upon arrival, please contact our customer service within 7 days after receiving the product, preferably keeping it unopened.In cases of big damage during shipment, defective items, or items delivered differently than ordered, we will verify our inventory and arrange for a replacement with a new or equivalent item.

*We will bear the return shipping costs in such cases.

Please inspect the goods upon delivery.Returns or exchanges cannot be accepted for products that have been opened (except in cases where the item was found defective after opening), products damaged or soiled due to customer mishandling, or products requested for return or exchange more than 8 days after arrival. We appreciate your understanding.