Legal notice

Name of the Company: J.Pack Ltd.
Representatives: Yutaro Hayafune
Head Office: 1-1-32 Okubo, Shinjuku-ku, Tokyo, 169-0072 JAPAN
Tel : +81-3-3336-7151
Email: contact@shibazenpetfoods.com

Prices of goods: Please refer to the product pages.
Other charges: Shipping charges (please refer to the FAQ page for shipping charges by region). For overseas shipments, there is no consumption tax since the items are exported. Please check with the buyer regarding tariffs and other regulations in each destination country. For shipments to Japan, consumption tax will be charged.

Payment method and time of payment: Credit card, PayPal Payment must be made at the time of order on the web store.

Time of delivery of goods：We aim to ship your order within 5 to 10 working days, depending on stock availability, but please note that in some cases you may have to wait a little longer as we try to ship as freshly made products as possible.
Delivery methods：For international deliveries, we will ship by Japan Post EMS.
For domestic shipments inside Japan, we ship by YAMATO TRANSPORT(クロネコヤマト), SAGAWA EXPRESS(佐川急便), SEINO TRANSPORTATION(西濃運輸), or Japan Post(日本郵便).

Return and exchange policy：
[For Customer Convenience]
Due to the nature of the products and hygiene considerations, we regret to inform you that returns or exchanges due to customer convenience are not acceptable.

[In cases a different item than ordered is delivered, or if the item is defective, damaged, or soiled upon delivery]
While we strive for excellence in product quality and  manufacturing process management, in case the delivered item differs from your order, or if it is defective, damaged, or soiled upon arrival, please contact our customer service within 7 days after receiving the product, preferably keeping it unopened.
In cases of big damage during shipment, defective items, or items delivered differently than ordered, we will verify our inventory and arrange for a replacement with a new or equivalent item.
*We will bear the return shipping costs in such cases.

Please inspect the goods upon delivery.
Returns or exchanges cannot be accepted for products that have been opened (except in cases where the item was found defective after opening), products damaged or soiled due to customer mishandling, or products requested for return or exchange more than 8 days after arrival. We appreciate your understanding.